Refunds & Returns
CUSTOMER MISTAKE :
stand behind the quality of our products and guarantee our workmanship 100%.We
typically do not accept refund or replace due to user errors including:
- Choosing wrong sizes, designs, colors. If the
shirt/item doesn’t fit because the customer ordered the wrong size (you
didn’t check the size chart, you thought the size would fit because you
usually use that same size from many other merchandisers, or for any
similar reasons. So, please check the size chart carefully before placing
- Providing undeliverable address, resulting in the
item cannot be received
- Cancellation the order after more than 24
hours when the order is placed
All orders can be canceled until they are
shipped. If your order has been paid and you need to change or cancel it,
please contact us within 12 hours.REFUNDS:Your satisfaction is our #1 priority. We want
you to shop with confidence. That’s why we proudly offer an absolute
satisfaction guarantees that ensure you’ll receive your item on time and as
described. Our highest priority is to make you happy, so everyone who
shops on https://www.hobbyamz.com/ receives
the following guarantees:
- full refund if
you don’t receive your order;
- full refund if
your order does not arrive within the guaranteed time (45 business days
not including 2-5 business days processing);
- full or partial
refund if the item is not as described;
Full refunds are not available under the
- your order does
not arrive due to factors within your control (e.g. providing the wrong
All our products are backed with 60-day money back guarantee.
Just send us a message on Contact Us Page or
Contact us at [email protected] and we will refund the purchase price.
- your order does
not arrive due to exceptional circumstances outside our control (e.g. not
cleared by customs, delayed by a natural disaster).
REPLACEMENT POLICY :
Any defects or errors below on our part will
result in a replacement at no charge:
NOTE: In case of issues listed above, to save our time, please
kindly contact us on Contact Us Page or Contact us via email at
[email protected] including the all following information:
- The print is
- The quote on
design is misspelling
- Wrong side
received between front and back
- The item is
broken during transportation, defective or damaged ( if the
damage can be clearly seen)
- The color and
size is wrong. The item size or color you received is not the one you
placed at first
- Shipping wrong
item, it is not the item you have placed before
item: If the order includes 2 or more items but the package the buyer
received contains less than the actual order quantity, in most cases, we
will immediately send the missing item to the customer
As soon as evidence verified by us, a new
replacement will be queued within 24 hours.Any claims for after-sale issues
such as misprinted/damaged/defective items must be submitted within 30 days
after the product is received. We won’t handle for orders delivery over 1
- Pictures of
damaged item you received as a proof
- Shipping label
of the package including your address and information
- A clear
description of the problem
PLEASE BE AWARE:
We may not be able to avoid a
little COLOR and SIZE DIFFERENTIATION caused when printing, making
our product. For example, colors may look brighter or darker than when
comparing with the artwork file. Shirts may be 1-2 inches shorter/longer or
wider/smaller than the announced size chart.
All our products are backed
with 60-day money back guarantee. Just contact us and we will refund the
purchase price.We stand behind everything we sell. If you are not satisfied
with your purchase, you can return it for a replacement or refund. No questions
asked! You only should return it at your expense.Please contact us first and we
will guide you through the steps. We are always ready to give you the best
solutions! Please do not send your purchase back to us unless we authorize you
to do so.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
My order has been returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.
What if the product is damaged in the post?
The customer support will ask the customer to send a picture of the damaged product and will offer a reprint of the product (no additional fee will be applied).
What if the product is lost in the post?
If your package is lost in transit, no worries! We will reprint and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date), without any additional fee.
What if the client’s address was wrong?
Usually, the package is sent back to the return address. We will contact you to have an updated address when we receive the item back. However, whether the package is not return to the sender, Teezily Plus cannot be held responsible for an incorrected address.
Have more questions?