Refunds & Returns

CUSTOMER MISTAKE :

We stand behind the quality of our products and guarantee our workmanship 100%.We typically do not accept refund or replace due to user errors including:

Choosing wrong sizes, designs, colors. If the shirt/item doesn’t fit because the customer ordered the wrong size (you didn’t check the size chart, you thought the size would fit because you usually use that same size from many other merchandisers, or for any similar reasons. So, please check the size chart carefully before placing the order
Providing undeliverable address, resulting in the item cannot be received
Cancellation the order after more than 24 hours when the order is placed

ORDER CANCELLATION:

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

REFUNDS:

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described. Our highest priority is to make you happy, so everyone who shops on https://www.hobbyamz.com/ receives the following guarantees:

full refund if you don’t receive your order;

full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);

full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us Page or Contact us at [email protected] and we will refund the purchase price.

REPLACEMENT POLICY :

Any defects or errors below on our part will result in a replacement at no charge:

The print is flawed
The quote on design is misspelling
Wrong side received between front and back
The item is broken during transportation, defective or damaged ( if the damage can be clearly seen)
The color and size is wrong. The item size or color you received is not the one you placed at first
Shipping wrong item, it is not the item you have placed before
Missing item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the customer

NOTE: In case of issues listed above, to save our time, please kindly contact us on Contact Us Page or Contact us via email at [email protected] including the all following information:

Pictures of damaged item you received as a proof
Shipping label of the package including your address and information
A clear description of the problem

As soon as evidence verified by us, a new replacement will be queued within 24 hours.Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t handle for orders delivery over 1 month.

PLEASE BE AWARE:

We may not be able to avoid a little COLOR and SIZE DIFFERENTIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with the artwork file. Shirts may be 1-2 inches shorter/longer or wider/smaller than the announced size chart.

EASY RETURNS:

All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions! Please do not send your purchase back to us unless we authorize you to do so.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

My order has been returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.

What if the product is damaged in the post?

The customer support will ask the customer to send a picture of the damaged product and will offer a reprint of the product (no additional fee will be applied).

What if the product is lost in the post?

If your package is lost in transit, no worries! We will reprint and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date), without any additional fee.

What if the client’s address was wrong?