HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
HobbyAMZ is committed to having the
best standard delivery options and will continually work towards achieving
lower delivery times.Depending on the country of destination, products are sent
out 2 to 5 days and standard shipping times then
apply depending on the buyer’s localization.Here are our average STANDARD
delivery delays once the product has been outsourced, depending on the shipping
- Europa : 8 to 15 business days
Northern Europe : 9 to 15 business days
USA : 8 to 12 business days
Canada & Australia :10 to 15 business days
Rest of the World : 12 to 15 business days
How much does
Shipping costs vary depending on the
shipping destination and the number of items that you purchase. You can get a
calculation of your exact shipping charges by adding items to your cart,
proceeding to checkout, and entering your mailing address. The shipping cost
will automatically update and display in your total costs. Total shipping
charges are shown on the checkout page.
Most apparel items are $5.99 for one item + $2.2 for additional items shipped
domestic (US, Euro) and $9.65 for the first item + $2.2 per each additional product to the rest of the world.
WILL I BE CHARGED VAT TAXES?
We do not collect VAT (Value Added
Taxes). All taxes, duties, and customs fees are the responsibility of the
recipient of the package.
Depending on the receiving country, your package may incur local customs
or VAT charges. We recommend contacting your local customs office for more
information regarding your country's customs policies.
Is the tracking option available?
If your shipping destination is
within the United States, our shipping partner USPS always offer a
complete tracking option for your customers.If your shipping destination
is Europe, an extra-fee of 2€ will be applied for the tracking service.
Why I don’t find tracking numbers for my orders?
Only on rare occasions the tracking
cannot be available on your dashboard : in that case, please contact our
Where are the products shipped from?
All our products are printed and
shipped from our fulfilment centers in the US and Europe.
Can I add promotional materials to my orders?
No! This is unfortunately not possible
at the moment
According to the tracking number the package has been correctly
shipped to my customers: however, the client claims he/she didn't receive the
order. Which solution do you propose?
Whether an order is lost or damaged in
transit, Erosmalls take charge of any shipping or printing issue. However,
if the tracking states that the order has been successfully
delivered, Erosmalls will ask the buyer to send a sworn statement,
hand written, dated and signed, declaring that he didn't receive the order. Once
we receive these document, we will be able to make a claim to the shipping
service and offer the buyer a proper solution.
What if the product is lost in transit?
If your package is lost in transit, no
worries! We will reprint it and resend it once the estimated time for delivery
is exceeded (15 working days after the shipping date). Of course, the reprint
will not include any additional fee.
My order has been sent, why don't I see the tracking info?
Your order has been sent; however, it
can take up to 48 hours for the tracking info to show up in the UPS system. To
minimize confusion, you may want to inform your customers in your shipping
Have more questions?